Securus Technologies is known as the pioneers in the correctional sector, and rightly so. The technology developed by the company has helped the inmates as well as the law enforcement agencies in so many different ways over the years. Not only has it helped the inmates to connect with their friends and relatives, but the investigative technology by Securus Technologies has also helped in saving lives of people. The community is much safer now with the investigative and security technology developed and provided by Securus Technologies to the correctional and law enforcement agencies. The good thing about Securus is that the company is focused not only on building cutting edge and new age technologies, but also ensuring that the customers are happy and satisfied with the products and services on offer. The customer service of the company is attentive and responsive and profoundly admired by its millions of customers.
Just like the last two years, this year too Securus Technologies won the Stevie Awards for Sales and Customer Service in three different categories. Securus Technologies won Gold for the Customer Service Complaints Team of the Year that looks at the issues with the customer’s systems. Zelperita Jackson won the next Silver award for being the best customer service professional of the year. The company’s video visitation security team also won the Bronze award for Front Line customer service team. The Stevie Awards for Sales and Customer Service is one of the top honors awards that is distributed for customer service, business development and also to the excellent sales professionals in different categories.
The 2018 Stevie Awards was held at Caesars Palace located in Las Vegas on 23rd February. The award saw 600 executives from around the world gathering here for the ceremony. The judging committee had a tough time evaluating more than 2500 nominations from different companies this year. Danny de Hoyos, the Vice President of Operations at Securus Technologies was happy with the awards and said that it is an achievement for the entire company. He felt that the company’s innovative way to handle dis-satisfied clients and to prevent them from happening again is the reason why their customers have been satisfied with their services.
Securus Technologies recently launched the highly awaited drone detection technology, which would be used by the correctional facilities to keep the drones away from prisons. In the last couple of years, it has been found that the drones are used to supply contraband slyly inside the prison. However, once the drone detection technology by Securus Technologies is installed, the drones would be shot down by the law enforcement officer as soon as it enters the prison premise. The location of the drone would be immediately notified to the correctional officers as soon as the drone enters the prison premise.