Securus Technologies Ensuring the Safety of Inmates and the Correctional Officers

Securus Technologies is known as the pioneers in the correctional sector, and rightly so. The technology developed by the company has helped the inmates as well as the law enforcement agencies in so many different ways over the years. Not only has it helped the inmates to connect with their friends and relatives, but the investigative technology by Securus Technologies has also helped in saving lives of people. The community is much safer now with the investigative and security technology developed and provided by Securus Technologies to the correctional and law enforcement agencies. The good thing about Securus is that the company is focused not only on building cutting edge and new age technologies, but also ensuring that the customers are happy and satisfied with the products and services on offer. The customer service of the company is attentive and responsive and profoundly admired by its millions of customers.

Just like the last two years, this year too Securus Technologies won the Stevie Awards for Sales and Customer Service in three different categories. Securus Technologies won Gold for the Customer Service Complaints Team of the Year that looks at the issues with the customer’s systems. Zelperita Jackson won the next Silver award for being the best customer service professional of the year. The company’s video visitation security team also won the Bronze award for Front Line customer service team. The Stevie Awards for Sales and Customer Service is one of the top honors awards that is distributed for customer service, business development and also to the excellent sales professionals in different categories.

The 2018 Stevie Awards was held at Caesars Palace located in Las Vegas on 23rd February. The award saw 600 executives from around the world gathering here for the ceremony. The judging committee had a tough time evaluating more than 2500 nominations from different companies this year. Danny de Hoyos, the Vice President of Operations at Securus Technologies was happy with the awards and said that it is an achievement for the entire company. He felt that the company’s innovative way to handle dis-satisfied clients and to prevent them from happening again is the reason why their customers have been satisfied with their services.

Securus Technologies recently launched the highly awaited drone detection technology, which would be used by the correctional facilities to keep the drones away from prisons. In the last couple of years, it has been found that the drones are used to supply contraband slyly inside the prison. However, once the drone detection technology by Securus Technologies is installed, the drones would be shot down by the law enforcement officer as soon as it enters the prison premise. The location of the drone would be immediately notified to the correctional officers as soon as the drone enters the prison premise.

 

Securus Technologies Makes Aggressive Business Move

Securus Technologies is a national leader in the field of criminal technology. The company provides a great deal of experience to its clients and is in support of services such as investigation, public safety and modern communications to corrections facilities. Securus is based in Dallas and is continuing to make moves to solidify its position as the number one service provider in criminal technology.

 

Securus Technologies has its foundation in prison technologies throughout the United States. It began operating in 1986 and has offices in Atlanta Georgia along with its Texas location. There are more than 2,600 contracts under the management of the Securus Technologies team. The organization has up to 1,000 employees working on services for a variety of clients. Securus is built to grow and adjust to the changes in the market. It is paving the way for other organizations in the field.

 

GovPayNet was acquired by Securus Technologies to broaden the company’s range within the criminal technology industry. GovPayNet is a well-established organization. It specializes in payment services to government agencies. GovPayNet provides the ability to pay fines issued by the court, speeding tickets, parking violations and real estate property tax. It is currently operating with 2,300 agencies in 35 States. GovPayNet has a broad operating base that covers 26% of all US counties.

 

JPay was acquired by Securus Technologies as the company continues to push forward. JPay increases the ability to provide clients with every necessary aspect of running their operations. It is a strong organization that offers electronic payments, emails and entertainment to correctional facilities. JPay is currently operating in 33 States throughout the country. The JPay business model will add to the bottom line services that Securus already provides to correctional facilities and law enforcement bureaus.

 

Securus Technologies is expecting the acquisitions of GovPayNet and JPay to open up its market share within criminal technology. Both of these companies will continue to operate as subsidiary brands. However, they will benefit greatly from the resources that come with being affiliated with a large company such as Securus Technologies.

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